Impress you guest with service
When a customer comes into your bar, they want to be known by the bartender. What is my usual drink, where do I like to sit, what is my name. are you a social person or a private person, do I match you up with other patrons for good conversation or connections to other people who share your interest. Do I pull you into conversations. These are some of the things great bartenders know about their customers, it’s not a trick, it’s just paying attention.
How about this…keep your bar clean! what does it say to your customer when the bar has a spill or full ashtray or just plain messy. It tells them that you don’t care! People come to your bar and buy drinks for 5 times what they can drink at home for. They need a reason to justify spending money at your bar. Don’t send them away by not caring enough to keep the bar clean.
This one is tricky; anticipating what a customer wants, and it must balance with what they don’t want. For example, a person may not want you to keep asking if they want another drink….when they slide the glass forward, (or out it in the rail), well, then they want another drink. Note who those people are and everyone else in the bar gets asked over and over is there anything you need, or can I help you, do you need a drink. Asking questions is usually the best way to give great service.
Any monkey can make a drink. Anyone can stare down into the glass as they are pouring a drink counting out the booze one-two-three. While making your customer’s drink, in those few seconds, you normally have their full attention. This is an opportunity to talk, entertain them, something. There are bartenders who have great flash, appeal and flair. The rest of us must use the little tricks we learn along the way, “go to lines” “one liner” jokes. It’s all entertainment, give the people what they want.
Last but should be First is “Know what you are doing!!!!! Bartenders, please this is so important. Know how to mix cocktails, know what equipment and tools you need and how to use them, know what all of the different alcohols are, what they taste like and what they mix well with. Many bartenders forget the KNOWLEDGE part of being a bartender.
Okay, do all of this and you are on your way to becoming somebody’s, “My Favorite Bartender”